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POP3 Authentication fails on Exchange 2013 server.

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We have an internal help desk app that needs to use POP3 to send acknowledgements.  Everything worked fine with the previous Exchange 2010 server, but I am getting "Connection reset" from the help desk app and unexpected terminations (0x800CCC0F) from an Outlook Express client I am using to test this scenario.

The two POP3 services: the Microsoft Exchange POP3 service and the Microsoft Exchange POP3 Backend services are running.

My Test-PpoConnectivity returns this:

RunspaceId                        : 4d16307d-e2e0-4a98-b69d-f05d1a778351
Name                              : 1
ProtocolName                      : POP3
MaxCommandSize                    : 512
MessageRetrievalSortOrder         : Ascending
UnencryptedOrTLSBindings          : {0.0.0.0:110, [::]:110}
SSLBindings                       : {0.0.0.0:995, [::]:995}
InternalConnectionSettings        : {Mail.WTI.LOCAL:995:SSL, Mail.WTI.LOCAL:110:TLS}
ExternalConnectionSettings        : {}
X509CertificateName               : Mail
Banner                            : The Microsoft Exchange POP3 service is ready.
LoginType                         : PlainTextLogin
AuthenticatedConnectionTimeout    : 00:30:00
PreAuthenticatedConnectionTimeout : 00:01:00
MaxConnections                    : 2147483647
MaxConnectionFromSingleIP         : 2147483647
MaxConnectionsPerUser             : 16
MessageRetrievalMimeFormat        : BestBodyFormat
ProxyTargetPort                   : 9955
CalendarItemRetrievalOption       : iCalendar
OwaServerUrl                      :
EnableExactRFC822Size             : False
LiveIdBasicAuthReplacement        : False
SuppressReadReceipt               : False
ProtocolLogEnabled                : False
EnforceCertificateErrors          : False
LogFileLocation                   : C:\Program Files\Microsoft\Exchange Server\V15\Lo
LogFileRollOverSettings           : Daily
LogPerFileSizeQuota               : 0 B (0 bytes)
ExtendedProtectionPolicy          : None
EnableGSSAPIAndNTLMAuth           : True
Server                            : MAIL

I need some help regarding what might be wrong.

Thanks!


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