Here’s a new one for you… I’ve done a few Exchange 2007/2010 to 2013 migrations so far, and to my knowledge they’ve been successful… until now…
I migrated my own server from 2007 to 2013 over the weekend. Mailbox migration finished early Tuesday morning my time (Monday was a public holiday). Everything seemed to work just fine.
Yesterday (Tuesday) I noticed on my Win8.1 phone, that a large number of my contacts were missing. Digging deeper I found that my phone was missing the contacts from my main mailbox. I checked my iPad to see if the contacts were there – they were! I figured somethings up with my Win8.1 phone, so I removed the account and readded it – same problem. I added a user to the contacts on my Win8.1 phone and sync’d it. It showed up in the iPad no problems.
I then went to Outlook and switched the pane to Folder View – I could then see two contacts folder both at the root of my mailbox. The test user was in the first folder. If I try to expand the 2<sup>nd</sup> folder, it sends outlook into a massive loop and flickers between the two folders as if they are fighting one on one…
If however I switch the view to People – I see the two contacts folders as just fine and can look into each of them. In one of them I can see the Testuser. In the other folder I can see all my other contacts that are "missing"
But wait… it gets better still. In our office several months back, we migrated from Exchange 2010 to 2013. I wondered if others had seen the problem. From what I can see today, it appears that anyone with a Windows 8 phone has this duplicated contacts folder. They appear to have the exact same problem… right down to the flickering and crash of Outlook 2013…
I'm concerned now because this is now a couple of migrations that we've seen this on and I've no idea whats gone wrong.
I've checked event logs - nothing seems amiss there.
Any thoughts on how to troubleshoot this?
Wayne
Wayne Small