Backup ArcServe Exchange 2013 Document Level

We are in an hybrid environment of Exchange OnPremises and Exchange Online and in the OnPremises environment we have cohexistence of Exchange 2010 and Exchange 2013. 

As a backup solution we have CA Arcserve Backup, that allow us to make a backup in document level of the exchange 2013 mailboxes. 

We still can´t do the backup document level. In the logs files from the ca agent installed in the server, we found some MAPI errors. 

We followed all the articles bellow, but without success. 

We had a remote support from CA and they told us that we are facing a problem on the Exchange Server. 

We ran the Test-MapiConectivity that returns Success.

Below of the links, follow the logs, if someone could help-me to diagose the MAPI on Exchange 2013, I will be vary glad. 

http://www.arcserve-knowledgebase.com/index.php?View=pdf&EntryID=4969

https://arcserve.zendesk.com/hc/en-us/articles/201992659-Exchange-2013-Document-Level-Backup-fails-to-backup-n-mailboxes-Error-AE9609-A-necessary-Exchange-service-is-not-running-Please-start-the-related-service-on-the-Exchange-server-manually-

http://www.arcserve-knowledgebase.com/index.php?View=entry&EntryID=5481

https://arcserve.zendesk.com/hc/en-us/articles/202153889-AE9609-AE9603-AW9627-ErrErr-800000008004011d

https://communities.ca.com/thread/241692506

https://communities.ca.com/thread/241690757 

http://arcserve-knowledgebase.com/index.php?View=entry&EntryID=2

http://arcserve-knowledgebase.com/index.php?View=entry&EntryID=1193

http://arcserve-knowledgebase.com/index.php?View=entry&EntryID=2522

http://arcserve-knowledgebase.com/index.php?View=pdf&EntryID=4600

https://arcserve.zendesk.com/hc/pt-br/requests/10740

<01/28/2015-17:36:16:852 TID:20ac>Begin MAPILogonEx() failed MAPICODE: 0 
<01/28/2015-17:36:16:992 TID:20ac>End MAPILogonEx() failed MAPICODE: 0 
<01/28/2015-17:36:17:08 TID:20ac>After  MAPILogonEx() before call my failed MAPICODE: 0 

Thanks in advance!

Fabio Martins MCDST/MCSA Brasil!!!

Fabio Martins MCDST/MCSA Brasil!!!