Hi,
I’ve migrated a customer from Exchange 2007 to Exchange 2013 successfully. However. There are troubles with booking resources. Users receive the following error message when booking a resource: Direct Booking – Cannot directly book a resource for this meeting.
The user follows the following procedure:
The user opens his/her ‘own agenda’, create a meeting, use Scheduling Assistant to schedule a meeting with another user and to add a Room. When hitting Send the above message appears.
When the user has Full Control to the resource mailbox and the user opens the agenda of the resource directly and follows the above procedure in the ‘resource agenda’ he/she is able to book the resource without a problem (this workaround is not preferred as a final solution).
To fix this, I’ve tried the following:
Add a registry key to the client. HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Options\Calendar\EnableDirectBooking (0)
Turn cache mode ON, this works.
However for some users cache mode must be turned off, so this workaround doesn’t apply for all the users.
I worked with Full Control permissions on the resource, so that the user is able to book directly from the ‘resource agenda’.
Some more information:
Public Folders are not in use anymore.
There are several clients in the environment:
Windows XP with Outlook 2007
Windows 7 with Outlook 2007
Windows 7 with Outlook 2010 (I do not have a confirmation if these symptoms also apply on these clients as well).
Does anyone has a final solution for me?
Or how can I troubleshoot this any further?
Yuri
