Good day,
We recently went through a migration of our Exchange Server 2013. After that happened, the offline Global Address Book for users has not been updating. So, new contacts in the Global Address List are not being propagated to users' local installations of Outlook. When this was brought to my attention, I attempted to manually download the Global Address Book through Outlook and recieved the error:
0x8004010F: 'The operation failed. An object cannot be found.'
I went into Exchange Powershell and confirmed that there was a Default Global Address book.
I went into Exchange Admin Center > Organization > Address Lists and confirmed that Default Global Address List was there, and that the new users' email addresses were in it.
I suspected that this was related to the exchange migration, but documentation available points to the local .pst file being corrupt. So I followed Microsoft's documented steps to create a new data file and use it. After I successfully did that, the new contacts in the Global Address List were now found in the new .pst file, but when I again try to manually download the Global Address Book, the error persisted.
Regardless, going into each user's workstation and creating a new .pst file is not a scalable solution so I am trying to find a way to correct this issue by performing work on the exchange server. I would imagine that there was a mistake made in the migration that broke Outlook's ability to update the Global Address Book. Any thoughts on what I can do?
Thanks!