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Autodiscover not working for some users

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I'm starting the migration to Exchange 2013 from Exchange 2010.

We have 3 Exchange 2010 CAS in our main site, and 3 in our DR site - all in contoso.com published through TMG.

We have 3 Exchange 2013 CAS in our main site, and 3 in our DR site - all in contoso.com published through Netscaler.

A few clients have presented an issue when I move their mailboxes and archive mailboxes to the Exchange 2013 side.

I use the New-MoveRequest -Identity <user login name> from an Exchaneg 2013 shell.

In two cases so far the clients can access their mailbox fine, but attempting to access their archive presents the error "The set of folders cannot be opened. Microsoft exchange is not available."

Running test emailautoconfiguration on the client results in

Attempting URL https://webmail.contoso.com/Autodiscover/Autodiscover.xml found through SCP
Autofiscover to https://webmail.contoso.com/Autodiscover/Autodiscover.xml starting
GetLastError=0; httpStatus=400.
Autodiscover request completed with status code 400.
Autodiscover to https://webmail.contoso.com/Autodiscover/Autodiscover.xml failed (0x80004005)
Autodiscover to https://contoso.com/Autodiscover/Autodiscover.xml starting
GetLastError=0; httpStatus=404.
Autodiscover to https://contoso.com/Autodiscover/Autodiscover.xml failed 0x80004005)
Autodiscover to https://autodiscover.contoso.com/Autodiscover/Autodiscover.xml starting
GetLastError=12007; httpStatus=0.
Autodiscover to https://autodiscover.contoso.com/Autodiscover/Autodiscover.xml failed (0x80004005)
Srv record lookup for contoso.com startingAutodiscover URL redirection to https://webmail.contoso.com/autodiscover/autodiscover.xml
Autodiscover to https://webmail.contoso.com/autodiscover/autodiscover.xml starting
Autodiscover request completed with status code 400
Autodiscover to https://webmail.contoso.com/autodiscover/autodiscover.xml failed (0x80004005)
Srv record lookup for contoso.com failed (0x80004005) 

Attempting to create a new profile on these workstations fails (which is no surprise) In Outlook, in the current profile, the "server" has changed to the mailboxguid@contoso.com, and the mailbox name has changed to emailaddress@contoso.com

The users can send and receive email just fine, they only have problems with their archives.

I have no A record in DNS, just the SCP which is identical on all 12 of my CAS. the 6 CAS in my main site have three sites in their keywords, and the ServiceBindingInformation ofhttps://webmail.contoso.com/Autodiscover/Autodiscover.xml.

What am I missing?

Thanks

Karl


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